AI knowledge assistant for organizations

Your organization knows the answer. Tacitto says it.

Turn your PDFs, spreadsheets, and docs into a chat assistant that answers with citations — and respects who's allowed to know what, level by level.

Your documents. Your LLM, if you want. Your access rules, always.

Tacitto · Acme Corp knowledge baseYou: Level 2
What's the travel reimbursement limit for client visits?
Client visits are reimbursed up to €120 per day, submitted within 30 days of travel.
Travel_Policy.pdf · p. 12 · L2
Trusted by knowledge-heavy teams
Nordwind LegalHelios ManufacturingCobalt HealthMeridian Bank
“We know more than we can tell.”
MICHAEL POLANYI · ON TACIT KNOWLEDGE
The problem

The answers exist. Nobody can find them.

Every organization runs on knowledge that is technically written down — in policy PDFs, project reports, spreadsheets, and wikis — yet practically silent. People re-ask questions that were answered years ago, or worse, guess.

Tacitto gives that silent knowledge a voice. Upload your documents once, and everyone gets instant, cited answers — while your access rules decide exactly who can hear what.

How it works

From document pile to answering machine, in three steps.

STEP 01

Upload your documents

Drag in the files your organization already has. Tacitto reads, chunks, and indexes them automatically — no reformatting needed.

PDFWordMarkdownExcelCSVTXT
STEP 02

Assign access levels

Tag every document with a level — company-wide to executive-only. Each person you invite gets a level too. That's the whole permission model.

STEP 03

Your team just asks

Everyone gets a familiar chat interface. Answers stream in with citations to the exact page — grounded only in documents they're cleared to see.

The Tacitto difference

The right answer, for the right person.

Most AI assistants answer everyone the same way. Tacitto checks the asker's level first. Try it — same question, different clearance:

Q · “What's our salary band for senior engineers?”
I don't have that information in the documents available to you. Compensation details are managed at a higher access level.
L1 Employee_Handbook.pdf
L2 Engineering_Onboarding.md
L3 Compensation_Bands_2026.xlsxlocked
L4 Board_Comp_Strategy.pdflocked
Everything included

Built for teams that take their knowledge seriously.

Trust

Citations on every answer

Each response links to the document, page, or row it came from. Click through and verify — no black-box answers.

Control

Level-based access

One integer per document, one per user. Level 3 sees levels 1–3, never 4. Enforced server-side on every single query.

Flexibility

Bring your own LLM

Plug in your OpenAI, Anthropic, Groq, or Google key — or use ours. Your key stays encrypted; switch providers anytime.

Insight

See what's missing

Analytics show the questions your knowledge base couldn't answer — so you know exactly which document to add next.

Reach

Embeddable widget

Drop a snippet on your website and let visitors chat with your public-level content. Same brain, your branding.

Confidence

Admin playground

Test your knowledge base as any level before rollout. See exactly which passages each role can retrieve.

Security & trust

Your knowledge never mingles.

Isolated by design

Every organization gets its own dedicated vector database. Your documents are never indexed, stored, or searched alongside anyone else's.

Encrypted keys, honest answers

LLM API keys are encrypted at rest and never shown again. When Tacitto doesn't know, it says so — it won't invent an answer your documents don't support.

Every action on record

Uploads, deletions, level changes, and sign-ins land in an immutable audit trail your admins can search and export.

FAQ

Fair questions.

Which file formats can we upload?

PDF (including scanned documents), Word, plain text, Markdown, Excel, and CSV. Tacitto parses each format natively — spreadsheets keep their column context so tabular answers stay accurate.

What happens if someone asks about content above their level?

Nothing leaks. The level filter is applied inside the retrieval engine on every query, so restricted content is never even considered — it can't appear in answers, citations, or summaries. The assistant simply says it doesn't have that information.

Can we use our own LLM provider?

Yes. Add your OpenAI, Anthropic, Groq, or Google API key in settings; it's encrypted at rest and used only for your organization's requests. No key? Tacitto's built-in default model works out of the box.

Where does our data live? Is it shared with other customers?

Never. Each organization's knowledge base lives in its own dedicated database. Your documents are not used to train any models, and deleting your account destroys your data entirely.

How do we update documents later?

Reupload a file and Tacitto swaps it atomically — the assistant never answers from a half-updated document. Delete a file and its knowledge is gone from answers immediately.

Get started

Give your knowledge a voice.

See Tacitto answering from your own documents in a 30-minute demo — or start a free trial and upload your first files today.